Frequently Asked Questions
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- What are the benefits of getting a car loan as compared to buying a car with cash?
- By utilizing a car loan, you’ll be more flexible to allocate your funds based on your financial priorities. Moreover, during the period of your credit, you will get other convenience service facilities from us, such as STNK Tax Renewal, BPKB safekeeping, vehicle insurance and more
- What is the difference between Toyota Finance and other financing companies?
- Toyota Finance is the only official financing company for Toyota vehicles in Indonesia. For that reason, we give all of our focus and resources specifically to Toyota’s customers.
- How to get an estimation specification for my installment amount?
- You can estimate the specification of your installment amount through the “Credit Calculator” menu that can be accessed from Home – Find Your Toyota
- How long is the financing period (tenor) that provided by Toyota Finance?
- We provide a financing period in 1, 2, 3, 4, and 5 years tenors.
- What benefits can I get from my PRIMA Vehicle Insurance?
- You will get compensation if your car has an accident/loss, in accordance with terms and conditions that are listed on the insurance certificate.
- What benefits can I get by having the PRIMA Credit Life Insurance?
- The rest of your credit will be repaid if you encounter unexpected circumstances such as an untimely death or having permanent disability, in accordance with terms and conditions that are listed on the insurance certificate.
- How to claim on my vehicle insurance?
- You can see insurance claim procedures on Additional Benefit – Prima Vehicle Insurance
- Could Toyota Finance help me to renew my Vehicle Registration Certificate (STNK)?
- To acquire STNK Renewal soft copy documents (in PDF) through mobile apps Toyota FLEX, you could access My Account - My Service, and choose "Perpanjangan Pajak STNK". Click on "REQUEST". Please choose a Contract No. and submit the request. You will get the documents on the following working day at the very least. The STNK Renewal documents would be available for download through your FLEX Inbox.